1. Naturéme Online Store Holder (www.natureme.pt)
BIOMENA UNIPESSOAL, LDA headquartered at Rua Sporting Clube Farense nº23 6º dt 8000-434 Faro, Portugal, with a share capital of € 5000.00, NIPC nº PT 514 353 961, registered at the Commercial Registry Office R: N: P : C :, is the legitimate owner of the NATURÉME brand official website and whose domain can be found at http://www.natureme.pt.
2. Customer Support Service
2.1. For additional information or to clarify any doubts, you can contact NATUREME by email info@natureme.pt or, if you prefer, by phone +351 919992932, from Monday to Friday, from 9 am to 6 pm.
3. Object And Scope Of Application
3.1. These General Terms and Conditions of Sale exclusively regulate the purchase and sale made in the NATUREME online store, between the Final Consumer as a buyer and BIOMENA as a seller, and apply to all visitors to the www.natureme.pt website as well as any commercial transactions carried out through this online store.
3.2. Navigation on the website, as well as the purchase of any product at www.natureme.pt implies acceptance of the present general conditions of use and contracting.
3.3. BIOMENA sells all the products from LOJA NATUREME and will be the entity responsible for selling on the website www.natureme.pt the articles of that brand, and all e-commerce services are only available to final consumers.
3.4. An end consumer or user or a buyer is considered to be any person who acts / buys for a purely personal purpose, outside of his business or profession, therefore, without any desire to resell the items he buys in the NATUREME online store.
3.5. BIOMENA reserves the right to change these conditions of use and contracting, without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services, and any changes will be always published on the website www.natureme.pt
3.6. BIOMENA reserves the right not to process any order received from users that are not End Consumers or those that do not comply with BIOMENA’s general sales conditions.
3.7. The final consumer must provide BIOMENA, as a seller, with an email address or postal address, or the data relating to another form of contact, which are correct and complete and accept that BIOMENA ( a) can contact using these data, if deemed appropriate.
4. Information on Contents of the Natureme Online Store
4.1.The website www.natureme.pt is intended for private use only, so the reproduction, transfer, distribution or storage of the contents of the NATUREME online store, without prior written authorization, is prohibited for any purpose other than strictly personal use. .
4.2. It is strictly forbidden to introduce links to our website for commercial purposes or without prior authorization from BIOMENA, as well as the use of the www.natureme.pt domain for abusive purposes will be subject to the use of competent legal means by BIOMENA.
4.3. In the event of finding links that allow you to access www.natureme.pt with other sites or references to the BIOMENA online store, we inform you that BIOMENA has no responsibility for the links or pages, nor for the content contained therein.
4.4. We are strongly committed to ensure that the information presented at www.natureme.pt is free from typographical errors and will correct it as soon as possible, whenever these occur.
4.5. All contractual information is written in Portuguese, as well as information on articles, communications by e-mail and formalization of the sale, except for expressions very specific to the universe of cosmetics.
5. Commercial Policy
5.1. In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.
5.2. The photographs presented on the website are merely illustrative. Therefore, we recommend that you take a long time to consult the product details for better information about the respective characteristics of the items you want to purchase.
5.3. Product prices and specifications are subject to change without notice. Despite NATUREME’s extreme attention to keep all the information up to date, some products may contain an incorrect price, so we will check the prices whenever we proceed with the processing of orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Final Consumer by email and await your decision to accept the new proposal or cancel the order.
5.4. The product catalog of the NATUREME online store is independent of physical stores, both in terms of price and in terms of products presented and quantities in stock. All promotional campaigns have a limited stock and are exclusive to the NATUREME online store
5.5. The validation of the purchase order or order assumes that the Buyer is aware of and accepts the General Conditions and Terms of Sale of the website www.natureme.pt.
5.6. All data recorded by BIOMENA are evidence of the set of transactions carried out between the Seller and the final Consumer, and it is BIOMENA’s responsibility to file the electronic document in which the contract is formalized, forcing them to keep it. accessible.
6. Obligations of Customers and Users
6.1. Any visitor to the www.natureme.pt website undertakes to comply and respect these general conditions, namely observing the following obligations: – It is prohibited to introduce, store or disseminate defamatory, obscene, injurious, xenophobic and / or content through the NATUREME website. of any other nature, which violate general principles of law and public order; – Save, and not disclose, your password to enter the site in order to prevent third parties from accessing your account and personal data; – Do not use false identities; – Grant your personal data and correct addresses so that BIOMENA can properly process orders;
6.2. The final consumer is the only one responsible for the veracity of the personal data communicated to BIOMENA and undertakes to insert and immediately inform any changes through his registration account at www.natureme. pt
6.3. BIOMENA disclaims any responsibility for any delay or impossibility of processing the order due to error or insufficiency of the data communicated by the Final Consumer, namely at the time of delivery.
7. Ordering Online
7.1. To place an order at www.natureme.pt, the User must have a valid and frequently used email account and register as a NATUREME customer, by filling in the form available online. Once registered, just insert in the virtual shopping basket all the products that the Final Consumer intends to purchase, following all the steps of the purchase so that it is successfully completed.
7.2. Placing an order on www.natureme.pt is very easy: – Browse the pages of the NATUREME online store and find the product (s) you want to purchase. – Add your favorite products to the shopping basket using the Add to basket button. – When you understand that you have already chosen all the pieces you want to purchase, finalize the purchase by clicking Finish. – Then fill in your personal details in a very simple form (pay close attention to filling in the address). – Then, select the payment method. – Review your order. – Proceed to payment, confirming the order. – Finally, you will receive an order confirmation via email. – By selecting the Exit button, at the end of the purchase process, your order is confirmed and you only have to wait for the days scheduled for the postal delivery of the purchase.
7.3. As soon as you finish your purchase, you will receive an automatic email confirming the transaction. We suggest that you print it out or download this copy for future reference. If the data is not correct, you can immediately request its change or even cancel the purchase made.
7.4. In the event of non-confirmation of payment or non-compliance with these General Terms and Conditions of Sale, BIOMENA reserves the right not to accept your order or to cancel it in whole or in part, even after automatic confirmation of it.
8. Product Availability and Order Confirmation / Cancellation
8.1. BIOMENA only processes an order placed by a customer after confirmation of the respective payment, so it cannot guarantee the availability of the items until the beginning of said processing.
8.2. In the order confirmation, you will find the estimated date for shipping the products, after payment confirmation. Naturally, the estimated time for dispatch may vary depending on the carrier and the destination of your order.
8.3. BIOMENA only dispatches orders on weekdays. Thus, to estimate the delivery time of orders, weekends and public holidays are not counted. Any delay in the shipment of items, in view of the estimated dates shown, does not confer the right to compensation.
8.4. The satisfaction of all orders placed on the website is subject to product availability. BIOMENA tries to ensure that all items offered for sale on the website are in stock. However, BIOMENA reserves the right not to accept any orders or to cancel orders already confirmed for products that no longer have stock. In case of unavailability of the product and / or out of stock, BIOMENA will immediately inform the Consumer (a) End of the partial or total cancellation of his order, the buyer being entitled to a refund of the respective amount paid.
9. Order Confirmation or Cancellation
9.1. BIOMENA may not validate an order that does not have a sufficient guarantee of good collection, when the order is incomplete or incorrect, or when the ordered products are no longer available. In any of the referred cases, BIOMENA will inform the Final Consumer via e-mail that the sales contract has not been concluded and that BIOMENA has not proceeded with the sale, specifying the reasons for this.
9.2. If the products ordered at www.natureme.pt are no longer available at the time of your last access to the website, despite having obtained an order confirmation, or when BIOMENA receives your order, the Seller will immediately inform the User (a) on their unavailability, never exceeding the period of 30 days after receiving the request.
9.3. If an order has been placed, and the respective payment, for products that have become unavailable in the meantime, BIOMENA will refund the money paid for the unavailable items.
9.4. BIOMENA reserves the right to refuse any order, regardless of the reason and is exempt from liability for any damages or costs, as well as reserves the right to cancel any purchase even if it has already been accepted or confirmed by BIOMENA, namely in the following situations:
- The information on the invoice is not correct or verifiable;
- The order is signalled by the Security Systems of the website as an incorrect, irregular order, or an order susceptible to fraud;
- When the transfer of payment for the order was not received within 2 working days following the acceptance of your order;
- When it is not possible to deliver the order to the address provided by the User;
- If you consider that the Buyer did not have the capacity to perform that act.
- If it appears that there was an error in the presentation of the price of the product(s);
- If the order is assumed to come from a dealer.
10. Payment Conditions And Security Guarantees
10.1 The available payment methods will be presented at www.natureme.pt We do not accept any payment method other than those mentioned.
10.2. You can pay for your products using your usual credit and debit cards, through the Redunicre payment system, or using your personal Paypal account. You can also pay for your order through Multibanco, being provided with all the necessary instructions for this method of payment (entity / reference / total amount).
10.3. For payments using a credit or debit card, all details (such as the card number, expiration date or security code) will be sent via the Encrypted Protocol to the company that provides the remote electronic payment services, Redunicre, without that third parties may have access to the information transmitted. This information will not be used by Biomena, except to carry out the necessary operations for purchase or reimbursement, in the case of return in accordance with the exercise of the right of return, or for reporting fraud cases to the police.
10.4. If the Final Consumer chooses to pay by ATM, we will only start processing the order after we have received the payment. Therefore, in this payment method, we advise you to go to the ATM as soon as possible so that you can receive your order as soon as possible. Once 2 calendar days have passed after placing the order, and if we have not received any payment, the order will be cancelled.
10.5. The purchase price of the products and the shipping costs, as indicated on the order form, will be charged to the current account when the purchased products are actually shipped.
10.6. We urge you not to try to make payment by any other means not specified on www.natureme.pt If you try, BIOMENA cannot be held responsible for the loss of payment or any other damages that may result from it.
11. Security of Natureme Online Store and all Transactions.
11.1. The NATUREME online store uses the latest and most robust security technologies available for encryption platforms. All payment information you provide will be encrypted, from the initial moment of your transaction, until the moment the order is processed, and will not be saved on any public server.
11.2. Although we use highly evolved encryption software, any payment transmitted over the Internet, or via e-mail, runs some risks, particularly when the User does not take the necessary precautions and does not assume the proper conduct of responsibility.
11.3. BIOMENA cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, namely damage resulting from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for communications or virus transmissions.
12. Privacy Policy
12.1. NATUREME recognizes the importance of protecting the personal data of its customers and all those who visit the website www.natureme.pt and for this reason it has developed a behavioral security standard that meets all the requirements of the General Data Protection Regulation. To see our Privacy Policy, please click here.
12.2. If you have any questions about how we treat and protect your data, please contact us via email info@natureme.pt
13. Property Reserve of Commercialized Products
BIOMENA owns the company’s products until it has received full payment for all those products.
14. Prices
14.1. The prices of products displayed on the website www.natureme.pt contain / include the Value Added Tax (VAT).
14.2. The total price specified in the final menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please transfer only the exact amount specified in the order confirmation and make individual transfers per order.
14.3. Shipping fees are calculated per order, the exact price of the shipping fee will depend on the country where your order will be delivered.
14.4. Prices are all broken down in Euros and any change in the country of delivery of the order may have an influence on prices, due to transport costs.
15. Quality And Guarantee
15.1. BIOMENA will only sell articles of the highest quality on www.natureme.pt and will never sell second-hand products, defective or of inferior quality to the standards existing in the market.
15.2. The products offered for sale at www.natureme.pt may not exactly match the actual clothing with regard to the displayed image and colors, especially due to the internet browser and monitor used.
16. Cancellation of Orders
16.1 Before shipping, the Buyer may cancel the order of products. If the User places an order and wishes to cancel it, he / she must, at first, check the status of the order through the My Account menu, located in the upper right corner of the main page of the website www.natureme.pt, loading later in Orders and, if the order status mentions Registered, then there is a possibility that it will still be canceled. For this, the User must contact our Customer Service and request the cancellation of their order.
16.2. If the cancellation request is successful, the customer will be notified by email of this decision and the cancellation will be processed at no cost to the customer.
16.3. If the cancellation request is not possible because the order has already been shipped, the products will be sent to the Buyer who, if he / she maintains his intention to cancel the order, must refuse to receive them by clicking on the online store NATUREME the return mechanisms.
16.4. Upon confirmation of the return and receipt of the order at BIOMENA, the respective chargeback will be processed.
17. Conditions applicable to Promotional Codes (Discounts)
17.1. When used according to the established rules, a promotion code enables the user to enjoy a promotion / discount related to the purchase of a specific product or for a set of products, during the period indicated / associated with the promotional code / promotional campaign.
17.2. Promotional codes are personal and non-transferable and can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The customer with the promotional code cannot upload or make available a promotional code on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.
17.3. The use of a promotional code is subject to only one use per product and per order and cannot be combined with any other promotions or special offers, unless strictly stated.
17.4. Promotional codes cannot be exchanged for cash and will not be reissued or refunded.
17.5. Without prejudice to any other rights, BIOMENA reserves the right to immediately invalidate the promotional code issued if it suspects that a promotional code is being used in violation of the aforementioned assumptions.
18. Validity of Promotions or Commercial Campaigns
18.1. Promotional offers or commercial campaigns published on the website www.natureme.pt are only valid for the moment they are displayed on the website and in accordance with the established conditions, unless information to the contrary is communicated on the website.
18.2. In the case of return or exchange of items purchased within the scope of commercial campaigns or promotions, you will be credited or delivered only the amount you actually spent on the purchase of the part you intend to return or exchange. ~
18.3. The conditions for returning orders placed during campaigns / promotions can be changed, being mentioned in a menu created specifically for this purpose.
19. Responsibility
19.1. BIOMENA will only be responsible for the damages suffered by the Buyer (a) in the event that such damages result from violations attributable to BIOMENA’s contractual obligations towards the Final Consumer, or in case the liability results from the legal right applicable.
19.2. If the Buyer has suffered damage related to the activity of the website, BIOMENA’s liability will be limited to damage to NATUREME products and to reasonable and verifiable costs incurred by the Buyer due to the breach by part of BIOMENA of these General Conditions and Terms of Sale.
19.3. BIOMENA cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. BIOMENA cannot be held responsible for damages suffered by the Buyer as a result of improper use of our products.
19.4. BIOMENA is not responsible for damages resulting from incorrect information on the website.
19.5.All products sold by BIOMENA are in compliance with Portuguese and Community legislation.
19.6. BIOMENA declines any responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the final consumer to check with the local authorities the conditions for importing or using the products they wish to order.
20. Intellectual and Industrial Property
20.1. All texts, comments, works, illustrations, works and images reproduced or represented on the website www.natureme.pt are strictly reserved under the terms of copyright as well as intellectual property rights, for the whole world.
20.2. Accordingly and under the terms of the Intellectual Property Code, the use of information for private purposes is authorized only, subject to contrary provisions including more restrictive provisions contained in that code.
20.3. Any reproduction or total or partial representation of the www.natureme.pt website, in whole or in part, of the elements included in it is strictly prohibited.
20.4. The corporate names, brands and distinctive signs reproduced on the website www.natureme.pt are protected under the terms of the legal provisions applicable to industrial property. The reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the owner of the trademark NATUREME.
20.5. If the User wishes to use information or materials from the site, he / she needs to obtain prior written authorization and granted by BIOMENA.
21. Applicable Law
21.1. The present General Terms and Conditions of Sale and all emerging disputes related to these general conditions, including their validity, the use of the www.natureme.pt website or any purchase therein must be governed by Portuguese law.
21.2. In the event of a dispute regarding the interpretation or execution of these General Conditions and Terms of Sale, BIOMENA and the Buyer undertake to endeavour to obtain a friendly solution, which is fair and appropriate, within the maximum period 60 (sixty) days from the receipt of the communication addressed for this purpose by any of the parties involved.
21.3 In the event of a consumer dispute, the consumer can use the European online dispute resolution platform available at https://webgate.ec.europa.eu/odr. For more information on the platform see http://cec.consumidor.pt/topicos1/resolucao-de-conflitos-/resolucao-de-conflitos-em-linha. To find out the registered Alternative Dispute Resolution entities, consult the Consumer Portal at www.consumidor.pt.
21.4. In the absence of an amicable solution, under the terms of the preceding paragraph, and in case of non-compliance with these General Conditions and Terms of Sale, both parties establish the competent Civil Court of Faro, with express waiver of any other.
22. Changes to the General Terms and Conditions of Sale of the Natureme Online Store
BIOMENA has the right to change these General Conditions and Terms of Sale at any time. The Buyer (a) is subject to the principles and terms in force on the date of his order unless the law or competent authority imposes any changes to them.
